Terms & Conditions

Please read through our Terms & Conditions before purchasing and enrolling in our classes.  When purchasing and enrolling as a client of The Pilates Bay Pty Ltd you agree to the terms and conditions as laid out on our website www.thepilatesbay.com.au.au

General Terms

  • All participants must be over the age of 18 years of age
  • A minimum of two people is required for a class to proceed. We will contact you via text, phone or e-mail should a class not meet the minimum numbers to proceed. This can happen two (2) hours prior to the scheduled start time of the cancelled class and your paid session credited to your account.
  • At times, due to unforeseen circumstances, we reserve the right to cancel classes with minimal notice.
  • Payment must be made at time of booking, prior to your scheduled class.
  • Out of consideration for your instructor and other clients, please do not be late. Should you be more than five (5) minutes late you will not be permitted to participate and your session will be forfeited.
  • The Pilates Bay staff reserve the right to restrict clients to a particular class type for safety reasons. The Pilates Bay staff also reserve the right to turn clients away if they do not have the correct medical clearance.
  • We offer a waitlist service. When you have added yourself to the waitlist, it potentially reserves a spot in a full session.  In the event that a cancellation occurs and you are the first person on the waitlist, you will automatically be sent an email/txt notification.  We kindly ask that you respond to the notification to accept or deny the spot.  After four (4) hours should we not have received a response we reserve the right to remove you from the waitlist.  This will allow others in the waitlist to be offered the spot.
  • It is a requirement that clean pilates grip socks must be worn in every class.
  • You must supply your own clean sweat towel for the head rest when you have freshly dyed hair or hair with oily products. This is to prevent damage to the reformers.
  • You must not wear clothing with protruding zippers, buckles, etc that may cause damage to the reformers.

Cancellation Policy

We have a strict nine (9) hour cancellation policy.

  • Cancellations made outside the nine (9) hour window before a booked class will get the session back.
  • Late cancellations made inside the nine (9) hour window before a booked class will forfeit the session.
  • No-shows and absences will forfeit the session.

Purchasing Policy

Payment must be made at time of booking, prior to your scheduled class.

  • All single sessions and class packs have an expiry date for the sessions to be utilised and are non-refundable. No extensions will be given beyond this date.
  • Any classes not used prior to the expiry will be forfeited.
  • Class packs are for individual use only and are non-transferrable between holders.
  • Our introductory offer/s is a one-time purchase for new clients only and is valid from the purchase date.
  • Gift vouchers can be used to purchase pilates classes and products within The Pilates Bay Pty Ltd. Gift vouchers are not redeemable for cash. Nor are they refundable.