FREQUENTLY ASKED QUESTIONS

What is Reformer Pilates?
Reformer Pilates is an amazing full body workout that uses a piece of traditional equipment called the Reformer. The Reformer essentially is a bed-like carriage that utilises a combination of different spring tensions to create either instability or resistance while you workout. Still curious? Come along to our ‘Reformer New’ class and we can show you in-person.
How do I book a class?
You can book a class through our website, the Mindbody app or in-person at our studio. If you are unsure how to use the mindbody app we are more than happy to take the time to show you how user-friendly it is.
Is there a minimum age limit?

Yes, currently the minimum age to attend one of our classes is 18.  In the future we will offer specifc classes for those under 18

I am brand new to reformer pilates, where do I begin?
Let’s begin right now. The best place to begin your journey is with us in our ‘Reformer New’ Class. We will walk you through everything you need to know about our studio and our reformers.; After this one class you will be confident and ready to join our “Reformer One’ classes.
I want to do a class with a friend / friends. How can we be sure all of us can get a spot in the class?

When booking your class, the system will show you how many spots are available. For example ‘4 of 6 open’ means there are four spots available in this class to book.

Do I need to bring anything to class?
Yes. Please bring your clean grip socks to every class, these are mandatory to participate in all our classes. Don’t worry if you don’t have a pair, you can purchase grip socks from us at our front counter. Also bring a clean sweat towel and your own water bottle.
I am pregnant, can I still attend classes?

Yes! We can modify and personalise exercises to suit you so you can continue to enjoy the benefits of pilates throughout your pregancy.

It is a requirment for all new pregnant clients from 15 weeks onwards to attend a private 1:1 class.

To book a private class you need to contact us directly.

We do ask that you seek medical clearance from your GP before commencing exercise with us.

Where are you located on the Mornington Peninsula?

Our reformer pilates studio is located in Mount Martha on Victoria’s beautiful Mornington Peninsula within the Mount Martha Village.

Mount Martha Village is also home to fantastic cafes and shops for you to enjoy before or after your pilates class.

9 Bay Road
Mount Martha VIC 3934

Can I bring my children / pets into the studio?
No, we currently do not offer any child or pet minding services.
I am recently injured / had surgery, can I still attend classes?
We ask you seek medical clearance before attending our classes from your GP or treating medical professional before continuing/commencing a class with us.
Please note our classes are group fitness based and not clinical rehab based.

BOOKING & CANCELLATION

Do I need to book or can I just show up to a class?
You must be booked into a class prior to attending. We have small class sizes which therefore can book out fast; we suggest booking in advance to avoid disappointment.

You can book a class through our website, the Mindbody app or in-person at our studio. If you are unsure how to use the Mindbody app we are more than happy to take the time to show you how user-friendly it is.

What is your cancellation policy?

We have a strict 9 hour cancellation policy. If you cancel within 9 hours of your booked class or you simply do not show up, you will be charged in full for this class.  Our full Terms & Conditions can be found by clicking here.

How do I cancel my class?

If you unfortunately cannot attend your class, to avoid being charged you must cancel out of your booked class before the 9 hour window via your account, through our website or the Mindbody App.

To access your account on our website, click the ‘Timetable’ tab, at the top of the calendar click on ‘My Account’, enter your log in details, then find the class you wish to cancel in the schdule and click cancel.

My favourite class is booked out!
This can happen from time to time but more often than not you may still be able to attend by putting your name down on the Waitlist. You will receive an email/txt to confirm your booking if you are added to the class when a spot becomes available.
I’m on the Waitlist, how does this work?

When you have added yourself to the waitlist, it potentially reserves a spot in a full class. In the event that a cancellation happens, and you are the first person on the waitlist, you will be automatically sent an email/txt notification.  It will request you to accept or decline the position in the class by replying as per the directions in the automated message.

If you receive the automated message and no longer wish to attend the class, we ask you decline the offer so that the next person on the waitlist can attend.

If you are still unsure, please contact us to explain waitlists to you before signing up to our waitlist feature.